Need advice? Chat with a veterinarian in just a few minutes.
👩⚕️ Teleadvice takes the form of a WhatsApp conversation with a veterinarian. Ask questions, send photos or videos.
🕣 The service is available weekdays (9.30am-11pm) and Saturdays (10am-6pm). Response within 60 minutes.
🏷️ The cost of a teleadvice session is €15.
☝️ Note: The teleadvice does not replace a physical consultation. The veterinarian will not be able to issue prescriptions.
💰 If, after the teleadvice, you require a home intervention from Vet Emergency, the cost of the teleadvice will be deducted from your bill.
1. Call us (24/7)
Our emergency hotline is staffed by:
- Veterinary nurses trained in taking emergency calls;
- On-duty veterinarians overseeing operations.
2. Situation assessment – advice
An overseeing veterinarian is available 24h/24 to:
- Assess the degree of urgency;
- Recommend if necessary a house call or a hospital appointment;
- Offer advice on the immediate first aid before the intervention;
- Provide medical advice, including post-operative and post-treatment advice.
3. Home intervention
We can come to your home. The visiting veterinarian:
- masters the techniques and specifics of home emergencies;
- is equipped with diagnostic, medical and surgical equipment to deal with emergencies on site;
- can transport your pet to a facility that will follow up on the emergency treatment if necessary.
4. Intervention report
Following the intervention:
- The vet will write a report;
- This report will be sent to your regular veterinarian;
- Access to the secure Vet Emergency website to:
- View the report;
- To share your personal testimonial and leave your feedback.
1. Call us (24/7)
Our emergency hotline is staffed by:
- Veterinary nurses trained in taking emergency calls;
- On-duty veterinarians overseeing operations.
2. Situation assessment – advice
An overseeing veterinarian is available 24h/24 to:
- Assess the degree of urgency;
- Recommend if necessary a house call or a hospital appointment;
- Offer advice on the immediate first aid before the intervention;
- Provide medical advice, including post-operative and post-treatment advice.
3. Home intervention
We can come to your home. The visiting veterinarian:
- masters the techniques and specifics of home emergencies;
- is equipped with diagnostic, medical and surgical equipment to deal with emergencies on site;
- can transport your pet to a facility that will follow up on the emergency treatment if necessary.
4. Intervention report
Following the intervention:
- The vet will write a report;
- This report will be sent to your regular veterinarian;
- Access to the secure Vet Emergency website to:
- View the report;
- To share your personal testimonial and leave your feedback.
Learn more about Vet Emergency in RTL-TVI’s ‘Véto&Co’ report
Vet Emergency is a team of on-call veterinarians specialized in home emergencies. Driving animal ambulances, they are fully equipped to deal with any type of veterinary emergency. Find out what it’s like to be an emergency veterinarian at Vet Emergency.