Legally required information and general sales conditions

Legal form, registered office, registration
Vet Emergency is a Private Limited Liability Company (SRL) whose administrator is FOXYNEST SRL.
Registered office: BE0645 629 327
Address: Rue Jean Baptiste Baeck 33, 1190 Forest
Business unit: No. 2.249.286.280

Contact
02 644 24 24
Email: vet@vetemergency.be
Website: www.vetemergency.be

Professional liability insurance with
AXA Belgium
Place du Trône 1 – 1000 Brussels (Belgium)
02 678 61 11
Veterinary practice for small animals with surgery.

Publication and communication manager
Dr. Elina Jolivet remains responsible for all electronic publications on the internet, including the Vet Emergency website. She is also responsible for all communications on behalf of Vet Emergency.

Web hosting
The website is hosted by SEWAN, SAS 2 Cité Paradis 75010 PARISTéléphone: +(33) 01.76.21.00.00 Mail : contact@sewan.fr

Design – Development
The website was created by BSCOM

General Terms and Conditions of Sale

Payment terms

The client has the right to pay the fees in cash (within the legal limit of €3,000) or via Payconiq.
No method of payment may be imposed exclusively, subject to applicable legal provisions.
Fees are due at the time of the veterinary care, unless expressly agreed otherwise with the practitioner.

Invoicing

Invoices are issued in digital format and sent by e-mail.
If the client wishes to receive a paper duplicate by postal mail, an additional fee of €10 will be charged to cover administrative and postal costs.

Late Payment – Reminders and Fees

General sales conditions Invoices are payable in cash, except where explicitly stated in writing.
Any home visit requested and not cancelled within 15 minutes of your call shall be subject to an automatic travel fee of 50% of the price of the consultation stated in the phone call because a vet was put at your disposal after your phone call.
Any requested home visit that was not cancelled and not implemented due to the animal for which the vet was called out not being at home will be invoiced in full.
Any sum not paid when due shall be subject to 15% interest per year dated from the due date. Interest shall be fully payable without requiring prior mise en demeure notice to pay.
Independently of this standard late-payment interest charges, the amount of any invoice not paid on time will be automatically increased by a set fee of 15%, with a minimum of €50. This increase shall not apply to medical fees. A set fee of €10 shall be charged for each reminder to cover administrative costs.
Any complaints are to be made within 15 days of the treatment or service by registered letter.
Any dispute shall come under the responsibility of the courts in Brussels, notably the justice de paix of the third canton in Brussels.